Shipping policy
Last updated September 30, 2026
The Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should therefore be read alongside our main Terms: Terms of Service
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
SHIPPING AND DELIVERY OPTIONS
In-Store Pickup
Pickup is available at 927 Old Nepperhan Avenue, Yonkers, New York 10703, Monday to Friday, 8:30am to 4:30pm Eastern Time. We do not offer local delivery.
Shipping via Carrier
Orders typically ship within a business day. Free shipping applies to UPS Ground Saver (5-7 business days) to addresses in the contiguous United States. Faster services are available at the rates calculated at checkout. For Alaska, Hawaii, Puerto Rico, Guam, Military addresses, we use USPS exclusively. Delivery typically takes 2 to 10 business days, depending on the service you choose. Below are some sample rates based on a box shipping from Yonkers, NY to Miami, FL. Rates shown are a sample. Your exact rate is calculated at checkout.
| Weight |
UPS Ground Saver 5-7 Business Days |
UPS Ground 3-5 Business Days |
UPS 2nd Day Air Saver 2 Business Days |
USPS Ground Advantage 5-10 Business Days |
USPS Priority 3 Business Days |
| 2lbs 14oz |
$9.52 |
$11.37 |
$18.35 |
$10.02 |
$9.95 |
All times and dates given for delivery of products are given in good faith but are estimates only. Weight, size, and distance affect shipping costs.
HOW DO I GET FREE SHIPPING?
Retail customers receive free shipping on orders of $100 or more. Professional customers, who receive professional pricing, receive free shipping on orders of $500 or more. The amount is your order subtotal after discounts and before shipping and taxes, and it does not include back bar products. Free shipping applies to UPS Ground Saver to addresses in the contiguous United States. It does not apply to Alaska, Hawaii, Puerto Rico, Guam, military addresses, or international orders.
Back bar products are large-format items and ship separately, each in its own box, at the carrier's rate based on distance, weight, and size. The rate is calculated at checkout. If your order includes back bar products and other items, expect more than one package. The other items still ship free if they meet the minimum above.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to most countries.
Free shipping is not valid on international orders.
For information about customs process, email us at:
customerservice@ebcamerica.com
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Some countries, such as Mexico, do not allow oxidants to be shipped by courier. The order cutoff for same-day processing is 2pm Eastern Time.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of the revised estimated date of delivery. If you have any questions, please feel free to contact us at customerservice@ebcamerica.com.
QUESTIONS ABOUT RETURNS?
We accept returns of unopened, unused products, including electronics, within 45 days of delivery. Last Chance items are final sale. See our Return & Refund Policy for details.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by: