European Beauty Concepts, Ltd.

NOTICE: This website is operated by European Beauty Concepts ("Company" or "We") acting as an online brand owner and distributor of Ever Ego Italy & Linange Italy. European Beauty Concepts is an authorized importer and distributor of Inebrya, Fanola and RR Line - Hair Pro products.

We accept returns within 45 days of delivery. Please note that clearance "Last Chance" items cannot be returned and original shipping is non-refundable. We are also not responsible nor will refund orders placed through unauthorized third-party resellers. We do not cover the shipping cost of the returned item or items. We can provide a return label and deduct the shipping cost from the returned item value.

Within 45 days

• Returns: We are happy to accept returns on unopened, unused products including electronics within 45-days of delivery of the original order.  We do not charge a restocking fee.

Electronics Warranty

Electronic items we sell, such as blow dryers and straightening irons, carry a 1-year warranty against manufacturing defects from the date of purchase. To make a claim, call +1 914-375-8100 or email customerservice@ebcamerica.com with your order number and a description or photos of the problem. Where possible we will repair the item. If we cannot repair or replace it, you will receive a full refund. The warranty does not cover damage from misuse, drops, liquid, or normal wear and tear.

If the above conditions are not met, we reserve the right to refuse a return. We do not offer exchanges, except for defective or transit-damaged items (see Exchanges below).

Returns Process

Approved returns are shipped to European Beauty Concepts, Ltd., 927 Old Nepperhan Avenue, Yonkers, New York 10703. You will receive your return label once your request is approved.

To initiate a return, please complete a return request form. Once submitted, please allow 1-2 business days for our team to review your request. Once approved, you will receive emailed instructions with a link to download a packing label to place inside the packaging, and a UPS Ground shipping label to affix outside of the packaging.

Items must be shipped within 15 days of label creation. All returns must include the packing slip within return packaging. Otherwise, it will cause processing delays.

Once your return is delivered to the warehouse, it takes up to 5 business days to check in and inspect the return. Once your return inspection is approved, your refund will be processed (including sales tax) and returned to your original method of payment. Refunds can take up to 10 business days to appear on your account, depending on your bank.

Exchanges

We offer exchanges only for defective products or products damaged in transit, at no cost to you. To request one, email photos of the exterior of the shipping box and label, the items inside showing any spillage, and the damaged products to customerservice@ebcamerica.com.

The Exchange process takes 1-2 business days and a new tracking number will be provided.  These items will be shipped via UPS Ground Saver or USPS Priority Mail.

Defective Product

It’s best to make it right! Email us here.  In order to best serve your needs, we’ll need some images of your defective items. Note that goods are classified as defective if they are received damaged, or where a manufacturing fault occurs within 45 days of delivery. Please note that items that are damaged because of general wear and tear are not considered to be faulty. For electronic items, the Warranty above applies.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same color, shade or size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Return & Refund Policy, please reach out via our Support Team.

Late Returns

For items you wish to return outside of the standard 45-day return policy time frame, please reach out via our Customer Service Team. At the Company’s discretion, the return may be approved for store credit.

Refusal of Delivery

If you refuse delivery of any order placed on ebcamerica.com, the package will be returned to our shipping facility. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.